An Uncertain Future For Modern Casino Security
Casino Security has become a hot button issue in recent weeks as more and more eyes are focused on the industry following the Mandalay Bay mass shooting which left 58 people dead and sent shockwaves through the US.
Casino Security faces big challenges that may not be so simple to overcome, but they are challenges that must be faced and must be won if the industry wishes to restore people’s faith in casinos’ ability to keep them from harm.
Yonkers Customer Sues Empire City Casino
One of the biggest challenges for casino security staff is managing customers. It is a fine line between handling difficultly customers with a firm hand and outright assaulting them. The Empire City Casino in Yonkers found this out the hard way when a man was detained on their premises following some unruly behaviour by him and his friends. He has now filed papers in court suing the casino to the tune of $1 million.
The casino and the patron declined to comment on the pending case, but it demonstrates that while casinos wish to be thorough and would rather err on the side of caution, people can be very difficult. The same people who want casinos to ensure their personal safety would balk at more stringent measure being applied to them.
Using the Mandalay Bay mass shooting as an example, the shooter was not just a regular customer at Mandalay Bay, he was a well known gambler at other establishments that were only too happy to vouch for him. Most big name casinos also offer resort and hotel facilities so treating customers in too rigid a manner can result in customers avoiding your venue in the future so it is quite a difficult task to meet customer safety and customer comfort needs while maintaining high level security measures.
Two Security Guards Shot At Hotel-Casino
On December the 30th 2017, another shooting was reported at a hotel casino in Vegas. Two security guards were shot and killed at Charlie’s Decatur. Security was called to a room after a patron complained that two men kicked her out of her room.
28 year old Phillip Archuleta and 50 year old LaTosha White made their way into the room but were shot, despite neither guard drawing their weapons. The shooter, Christopher Olague fled from the scene and tried to find refuge in two residential homes. Police eventually found him in a laundry room where it appears he attempted to shoot himself. These types of security incidents are easier to avoid if hotels included metal detectors in their lobby.
For many casinos a metal detector at the entrance is an eyesore and gives patrons the perception that your venue is dangerous rather than more safe. A solution may have been found thanks to the hard work of security company PatriotOne. The company has managed to create the Patscan CMR.
This device can be installed discreetly at a venue and it combines short range microwave radar with special learning algorithms to create robust security devices that can pick out and scan patrons for weapons and other dangerous items. It may be soon that these devices appear in modern casinos as a early warning system for casino venues.